FREE shipping on orders over $99

FAQ

--- CURRENCY & SHIPPING ---

What Currency Do You Use?

All prices are shown in CAD

What Are Your Shipping Rates? 

Standard shipping is $5 or $7 for all orders under $99 (depending on weight) 
Expedited shipping is $12 or all orders under $99 

Can I Pick It Up Instead of Shipping? 

We do not offer local pickup at this time. If you are local to Moncton, NB and need something quickly please email us and we will do our best to accommodate whenever possible. 

Can I Get Free Shipping? 

Yes! Enjoy free standard shipping on orders over $99 in Canada. Automatically applied upon checkout. 

Can I Track My Package? 

Tracking is not included in standard shipping (or free shipping) as we often send your package in multiple shipments via lettermail to keep costs low. For tracking please select Expedited Shipping at checkout. 

What Happens If My Package Doesn't Arrive Or Is Damaged? 

Once your package leaves our facility, it is put in the careful hands of Canada Post who have an excellent track record. We are not responsible for lost, damaged, or stolen packages. If you require tracking and insurance, please select Expedited Shipping upon checkout. 

I've Place An Order, But I'm Not Sure It's Gone Through. What Can I Do?

You should receive an e-mail once you place the order, and again once the order has been shipped. If you are still uncertain, please email us at hello@birdieandbub.com

 

--- ORDERING ---

Can I Combine Orders? 

Yes! You may combine additional orders using the code ADDON. Please note that your add-on order must be placed before the first order has been fulfilled. Otherwise you will be invoiced for the outstanding shipping (you can also choose to cancel the second order, of course).

Can I order Ready To Ship and Made To Order garments at the same time? 

You can, but please note that your order will not ship until the entire order is ready to go. When you select Made To Order garments please remember that it will take up to 2 weeks (14 weeks for a preorder) for them to be completed prior to shipping. 

Can I Change An Order?

Of course! If you need to make a change, please email us with the order number you’d like cancelled and place a new order. Please note: We can only honor cancellation requests that are made within a few hours of ordering as we start fulfilling as soon as possible.

--- RETURNS & EXCHANGES ---

Can I Return My Order?

Of course! If you don’t love your item for any reason, please contact us within 7 days of receipt to initiate the return process. Once you have contacted us, we ask that you ship the garment back to us within 30 days, in original condition with tags attached. Return shipping is the customers responsibilty. Once your garment is received, your refund will be issued in full.

My Garments Don't Fit - Can I Exchange Them? 

We will gladly accept exchanges if we are able to accommodate your request. We are a small batch shop so we often sell out of certain styles and sizes. Please contact us within 7 days of receipt and we will do our best to accommodate you! Shipping is the responsibility of the customer. We cannot process exchanges on custom orders. 

--- GARMENT CARE ---

I Need A Repair, Can You Help? 
Of course! We offer complimentary repairs to any workmanship defects on new garments. Please contact us within 30 days of receipt if you have any concerns about workmanship and we will get your garment fixed up for you, at no charge, and free return shipping.

How Do I Wash These Garments? 

For best results, please wash garments on a gentle cycle in cold water, and hang to dry. This will help maintain the integrity of the fibres so your garment looks its best, and shrinks as little as possible. Please note, our garments are not pre-washed. 

--- SAFETY ---

Are Your Garments Fire Resistant?

No. Industry standards dictate that for children's clothing is to be deemed fire-resistent it must be treated with a chemical. We aim to keep our garments as natural as possible, so do not purchase fabrics treated with this chemical. In order to maintain compliance with industry standards - none of our garments are intended for use as sleepwear. 

Are These Garments Made For Sleepwear?

No. Our garments are NOT approved for use as sleepwear. Fabrics are not flame resistant (see above). Keep our garments away from all heat sources. 

Important Safety Information:

All garments are to be used only while under adult supervision. Never leave a child unattended while wearing our garments, and use extra vigilance with anything that has a hood, shoulder snaps, or shoulder ties. Check shoulder snaps prior to each use to ensure they are securely fastened. 

Our masks are NOT medical devices. We make no claims to their effectiveness. User assumes all risk upon purchase. Masks must not be placed on children under 2; anyone with difficulty breathing; anyone who is otherwise unable to remove the mask without assistance. 

In no event shall Birdie & Bub Clothing be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products. Please review our legal disclaimer for further information here.